Status and Details

Status and Details

 

This page contains information about the status, approval and implementation of this document, including contact details for the relevant Responsible Officer and Enquiries Contact, and a summary of changes from the previous version.

St Nicholas - Complaints Procedure

Show Field Notes
Status Future Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 29th September 2025 This is the date on which this version of the document came into effect.
Review Date 15th September 2028 The next review of this document is scheduled to commence on this date.
Approval Authority Acting Executive Director of St Nicholas The noted authority approved this is version of the document.
Approval Date 1st July 2025 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date To Be Advised This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head Lisa Tierney
Acting Executive Director of St Nicholas
 The position responsible for monitoring the effectiveness of a policy document and its review.
Enquiries Contact Nicole Baker
Executive Manager - Quality Assurance - SN
St Nicholas 		General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

St Nicholas is dedicated to fostering mutual respect, responsiveness, accountability, and transparency in managing complaints and grievances. We view complaints as valuable feedback that can drive critical reflection, quality improvement, and self-assessment, thereby supporting our continuous improvement process. We welcome feedback from employees, parents/carers, and children through various channels.

The Education and Care Services National Regulations require approved providers to ensure their services have policies and procedure in place in relation to complaint handling. This procedure needs to be read in conjunction with the St Nicholas Compliance Policy, the Complaints Resolution Policy and Complaints Resolution Procedure.

Clauses Amended:Procedure: All