Status and Details

Status and Details

 

This page contains information about the status, approval and implementation of this document, including contact details for the relevant Responsible Officer and Enquiries Contact, and a summary of changes from the previous version.

Complaints Resolution Policy

Show Field Notes
Status Current Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 20th February 2024 This is the date on which this version of the document came into effect.
Review Date 11th October 2025 The next review of this document is scheduled to commence on this date.
Approval Authority Chief Executive Officer The noted authority approved this is version of the document.
Approval Date 11th October 2022 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date To Be Advised This is the date on which this version expires. It may still apply, conditionally, after this date.
Unit Head Megan Grainger
Head of Governance
 The position responsible for monitoring the effectiveness of a policy document and its review.
Enquiries Contact Governance Operations General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

This is the first iteration of this document to be migrated and published in the new Policy Library, implemented in 2024. For all intents and purposes, it is equivalent to the version that was approved and published at the time of the migration. The document was subjected to numbering and formatting changes to meet the publication requirements of the new system.

Clauses Amended:Policy: All