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- Hazardous Manual Tasks ProcedureA hazardous manual task is a task requiring a person to lift, lower, push, pull, carry or otherwise move, hold or restrain any person, animal or thing involving one or more of the following: repetitive or sustained force high or sudden force repetitive movement sustained or awkward posture, or exposure to vibration. These hazards directly stress the body and can lead to an injury.
- Hunter Community Housing - Affordable Housing PolicyThis policy provides information about how Hunter Community Housing manage affordable housing in accordance with our relevant legislative and contractual obligations.
- Hunter Community Housing - Appeals PolicyThis policy explains how Hunter Community Housing handles appeals from tenants and applicants.
- Hunter Community Housing - Feedback and Complaints ProcedureThis procedure outlines how Hunter Community Housing (HCH) manages complaints in a fair, respectful, timely, and effective manner, consistent with the Catholic Diocese of Maitland-Newcastle (Diocese) Complaints Resolution Policy and Procedure, the National Regulatory System for Community Housing (NRSCH) National Regulatory Code requirements and the Centrepay Terms of Use requirements as an approved provider to receive payments through Centrepay in respect of people who get instalments of Centrelink payments.
These procedures are to be read in conjunction with the Diocese Complaints Resolution Policy.
- Hunter Community Housing - Market Residential Program PolicyThis policy provides information about how Hunter Community Housing manages the properties under the Market Residential program in accordance with the relevant legislation and contractual obligations.
- Hunter Community Housing - Partnership PolicyThis is the first iteration of this document to be migrated and published in the new Policy Library, implemented in 2024. For all intents and purposes, it is equivalent to the version that was approved and published at the time of the migration. The document was subjected to numbering and formatting changes to meet the publication requirements of the new system.
- Hunter Community Housing - Social Housing Eligibility and Allocations PolicyThis policy outlines the allocation process for housing properties managed by Hunter Community Housing.
- Hunter Community Housing - Social Housing Rent PolicyThis policy outlines how rent is calculated and how the rent review process is managed for social housing tenancies.
Hunter Community Housing will apply a consistent and transparent rent setting approach which aims to ensure affordable outcomes for tenants and comply with contractual obligations for setting rents.
- Hunter Community Housing - Social Housing Repairs and Maintenance PolicyHunter Community Housing - Repairs and Maintenance Policy outlines our commitment to the delivery of responsive maintenance on the properties managed under Hunter Community Housing.
- Hunter Community Housing - Social Housing Transfer PolicyThis policy applies to all tenant-initiated requests for transfer from social housing tenants and management-initiated transfers requested by Hunter Community Housing.
- Hunter Community Housing - Tenancy Management PolicyThis policy documents the processes for the management of a tenancy by Hunter Community Housing for the duration of a tenancy including the starting, changing, and ending of a tenancy.
- Hunter Community Housing/ CatholicCare - SIL - Tenancies PolicyThis policy provides information about how Hunter Community Housing manages the tenancies of CatholicCare Social Services clients under the Supported Independent Living Program, in accordance with the relevant legislation and contractual obligations.